Sustainability

Our Environment, Health & Safety (EHS) Policy reflects our commitment to conducting business in an environmentally responsible and sustainable manner in compliance with applicable laws and regulations and true to our continuous improvement culture.

Consistent with our data-driven culture, we use a management systems approach to EHS that helps us to ensure ordered and consistent efforts for environmental issues. This system, along with the Vontier Business System (VBS), allows us to go beyond simple compliance with our EHS programs.

View our Environment Policy

View our Factory Certificates

Energy efficiency is one of our core sustainability goals. For us, energy efficiency means using less energy to perform our tasks, or in other words, eliminating energy waste. This we do by leveraging our powerful Vontier Business System tools which are fundamentally designed to help identify areas to remove 'Muda' or waste from our operations.

We are committed to reducing CO2 emissions from across our operations. This reduction is achieved through energy efficiency, responsible consumption of resources, conscientious travel and logistics, and appropriate facility and waste management.

Our Salzkotten production facility for example has a topline goal of 5% CO2 reduction year on year. This target is predominantly achieved via considerable investments to make the plant more energy efficient, such as new roofs, new windows and LED-lightning, low power/high efficiency heating systems, and presence detectors.

We monitor the amount of waste produced annually across our operations, and have set targets which align with the Zero Waste Hierarchy, prioritising in the first instance the total prevention of waste, and where not possible, we re-use (see section on component re-use), recycle, and only dispose of material as a last resort.

We continually strive to find new ways to optimise the use of resources across our operations. In the manufacturing parts of our business in particular, we know that changing a single process can lead to a significant positive impact. Our Salzkotten plant for instance has changed their raw packaging materials (for recycled paper produced by a sheltered workshop), whilst reusing and rotating pallets and containers when exchanging goods with our partners and suppliers, in our commitment to reducing the waste destined for landfill.

Component Re-Use
Our Service business is focussed on repairing and recycling as many components as possible. Reducing waste by recycling and repairing components is both financially sensible and critical to reducing waste from our operations.

In addition to our central Service Hub, we have specialised Service Partners across Europe who facilitate spare parts repairs. By performing high quality repairs, we are able to achieve consistently high percentage rates of used/repaired parts vs. new parts. For instance, 34% of parts used by our UK Service operation in 2019 were reclaimed and repaired, rather than new.

Additionally, we are continuously looking for new ways to enable our customers to be more energy efficient by using modern spare parts with high efficiency and excellent durability (i.e. LED lights and passive heaters).

As a sustainability conscious business with a commitment to innovation, we are proud of our ability to deliver industry leading products, solutions and services which empower our customers to meet their own environmental, social and governance commitments.

Alternative Fuels & e-Mobility Solutions

Leak and Overfill Environmental Protection

Remote & Cloud Based Management Solutions

Proactive & Preventative Service & Maintenance

Industry’s Most Efficient Service Fleet

Sustainable raw materials & components

Remote Resolution Capabilities
Driving to customer locations is one of the largest generators of emissions in field service delivery. Gilbarco Veeder-Root utilises remote access and remote resolution capabilities whenever possible in order to reduce the amount of site visits required. This approach is enabled by highly trained staff and the utilisation of the latest IoT technologies (link to Advanced Services page). By adopting this approach, we are significantly reducing driving related emissions while providing fast resolution of problems to our customers.

Predictive & Proactive Maintenance
Our field service team focus heavily on preventive and proactive maintenance in order to prevent faults from occurring in the first place. Gilbarco Veeder-Root service offering emphasises the importance of regular and planned maintenance visits. This proactive approach reduces driving and significantly increases the life span of installed equipment. High quality preventive maintenance is key in reducing risks of all types of leakages.

The Most Efficient Fleet in the Industry
When customer site visits cannot be avoided, Gilbarco Veeder-Root operates a modern fleet of service vehicles and highly trained technicians across Europe. Our modern vehicles leverage intelligent systems, which when coupled with our expertise in route planning, eliminate excess driving and enable the on-time delivery of our services. Service vans are connected to GPS tracking systems to ensure efficient route planning and economical driving behaviors. Additionally, to reduce the weight of our vehicles and the associated emissions, we are able to ensure that no excess materials are carried in the vans thanks to our many years of experience and intelligent van profiling tools.

Sustainable Spare Parts Management
Gilbarco Veeder-Root operates a dedicated service hub in Salzkotten, Germany. The Service Hub provides centralised spare part management for all Gilbarco Veeder-Root European service entities. Stock levels are continually monitored to reduce excess warehousing and ensure delivery efficiency when dispatching parts to our engineers. For instance, service parts are bundled in larger weekly shipments to reduce packaging and waste wherever possible.

Innovation is what we do
As an organisation which has been on the leading edge of mobility from more than 150 years, innovate is simply what we do. We have Research & Development teams across the globe working relentlessly to accelerate our product development roadmaps. The best innovation is borne from a deep understanding customers and their businesses. We conduct regular Voice of Customer (VOC) surveys to ensure our solutions and services continue to delight our customers.

Everyone has a seat at the innovation table
We believe true innovation is only possible when all perspectives and ideas are heard. We encourage all employees to carry an innovation mindset in all that they do. There are a number of platforms designed to support innovation across the business: our Innov8 program is designed to boost idea sharing across the business; the annual 'Innovathon' is a competitive inter-team event to breed and further new ideas; and Innovation is one of the core values that all our employees are assessed against during the annual performance review cycle.

The Vontier Business System (VBS) is our engine for success and our competitive advantage. Developed over three decades and fine-tuned to deliver breakthrough innovation and continuous improvements to our solutions and services, VBS powers every aspect of our culture and performance. The opportunity to accelerate individual and team growth by learning, applying, and contributing new and innovative ideas to VBS is unrivaled.

This continuous improvement mindset runs deep. Vontier’s businesses have been practicing and perfecting these methods for many years. And as we look to the future, we will continue to evolve VBS to equip our people for new challenges and opportunities, and to keep pace with technological change through faster iteration and focused experimentation.

We pride ourselves on the quality and reliability of the products we manufacture across our sites in Europe. To ensure the highest levels of product quality control and continuous impr ovement, we follow the PDCA (plan-do-check-adjust) iterative management method.

PLAN - Quality starts at the planning process. As part of our APD (agile product development) process , we begin by defining what is critical for quality, whilst completing in-house testing and field trials.
DO - We do our best every day to ensure that quality is sustainable. We ensure we have the right tools and skills to always do our best by training our teams, issuing standard procedures, and using our industry leading business tools.
CHECK - We check our performance against our quality targets at regular intervals, both in-house during First Pass Yield testing, and in the field where we measure component reliability issues according to Parts Per Million.
ADJUST - Where necessary, we deploy our robust CDT&R (Customer Defect Tracking & Resolution) process to adjust the quality of our product lines. We follow standard work to break any issues down, apply the best subject matter knowledge, identify the root cause and aggressively implement countermeasures - which if effective are incorporated into our standard operating procedures.

Mobility is undergoing one of the most drastic transitions in recent living memory. Increasing environmental legislation, coupled with huge technological advancements, has seen Europe go full throttle in the race to net-zero. The race is on for all kinds of business owners to electrify their operations. Cities are looking to forecourt owners to meet the changing driving habits of their current and potential customers, and to fleet operators to modernise to meet their carbon reduction targets.

End-to-end e-Mobility Solutions
At Gilbarco Veeder-Root, we have more than 150 years' experience of meeting the changing demands of mobility. Since 2018 we have had a skilled and dedicated e-Mobility team in place to help our customers transition to EV. Today, we are able to offer end-to-end e-Mobility solutions, from consultancy and site feasibility support, to charging infrastructure, and installation and maintenance services. We supply, install and support a range of EV chargers to meet all business needs, from AC Chargers, to DC Fast and Ultra Fast Chargers - all of which are available with optional charger management software. To find out more please see our e-Mobility page.

View our e-Mobility page

The Road to Net-Zero
In the strive towards net-zero, governments around the world are looking for cleaner, more sustainable transport and mobility solutions. Many European countries, including Norway, France and the UK, have pledged to ban the sale of new petrol and diesel cars by 2040. And some cities, including London, Paris and Rome, have gone one step further by signing the Fossil Fuel Free Streets Declaration [Link], and are committing to banning vehicles that emit harmful gases by 2030.

At the Forefront of Alternative Fuelling
At Gilbarco Veeder-Root, we are pioneering alternative fuelling. Through strategic investments, partnerships, and Research & Development in this space, we are able to offer a range of alternative refuelling solutions for a range of retail and commercial applications. Our expanding portfolio includes dispensing and storage solutions for a range of fuels, including Liquefied Petroleum Gas (LPG), Compressed Natural Gas (CNG), AdBlue(r), bio-diesel, as well as electric. [Link]

Fuel Efficient Technologies
All new technologies we bring to market are designed to optimise the consumption of fuel resources, by increasing dispensing efficiency and reducing losses. We deliver numerous technologies and services to reduce petroleum consumption at all stages of the refuelling process. This includes wetstock monitoring [Link] and leak prevention in underground tanks, vapour recovery (stage I and II, at both the delivery tanker and nozzle), as well as automatic temperature compensation (ATC) through our dispensers.

Big Data for Positive Change
As sustainability becomes imperative for businesses, it is not enough to just 'think green'. Society is looking to organisations to act upon their sustainability commitments and measure the impact of their actions. Behind all good business decisions - and results - is data. We believe sustainability starts with, and ends with, data. Knowing how to use and draw insights from big data is becoming increasingly important for organisations looking to take their business in a more environmentally, socially and economically sustainable direction.

Success is Closer than You Think
Over the last 10 years, we have invested boldly in new and innovative technologies to ready ourselves and our customers for the digital revolution. Leveraging the latest in IoT and edge computing technology, our Insite360 Advanced Services Suite has been designed to put our customers in control of their data and empower them to chart the course to a sustainable future. And a more sustainable future is closer than you might think. Insite360 works by leveraging existing site infrastructure. It consolidates data from across the forecourt and c-store assets, pushing actionable information to the cloud for analysis and decision making.

Our industry leading proactive approach to safety is the hallmark of our business. We are committed to ensuring a safe and secure working environment for all of our employees. Across our businesses, we use a daily visual management tool called +QDIP (Safety, Quality, Delivery, Inventory, Productivity) to manage and track progress towards our goals at every level, every day. Safety—as per the +QDIP structure—always comes first, which is also reflected in our mantra 'safety first, in all that we do - never sacrificing'. Our strong safety culture is reinforced across all our operations in our 10 Golden Rules of Safety.

In 2020, we met all - and in many locations exceeded - our targets around safety, conducting 550 Safety Discussions, 1062 Gemba Safety Walks, and 1686 Health & Safety Reports across our European business.

Furthermore, we track Total Recordable Incident Rate (TRIR) as a key measure of occupational safety. TRIR is calculated by combining the actual number of safety incidents per 200,000 working hours. A good TRIR is considered to be 3.0 or lower. In 2020 our European TRIR was less than 0.3 which is testament to the importance we place on safety.

View our Health & Safety Policy

Across all countries, we ensure that the minimum standards of company provided healthcare are in place, supplementing the level of healthcare offered wherever possible.

We provide free flu vaccinations , and for Display Screen Equipment (DSE) users, we meet all local requirements around DSE assessments and associated eyecare provision.

More so than ever, the link between the workplace and how it directly impacts the physical and mental wellbeing of employees (and their families), is becoming increasingly pronounced. As many of us find ourselves in new ways of working during the COVID-19 pandemic (whether from home, in our plants or in the field), we are committed to supporting the wellbeing of our teams across Europe.

We issue regular wellbeing guidance through our multiple and frequent channels of internal communication. We empower our team leaders to lead functional level initiatives around wellbeing. In addition, we have a global Employee Assistance Program in place where by employees can anonymously access third party support for them and their families.

Our annual Employee Experience Survey is a key checkpoint for Gilbarco Veeder-Root and all Vontier Operating Companies globally . The anonymous feedback collected from the survey provides valuable insights into the engagement index of the both the business and at a functional level. We take great care to leverage these insights to identify areas for improvement and mobilise task forces to lead the engagement agenda for the following year.

In 2020, our survey participation rate was 73% and we were pleased to report that 12 out of 14 topics surveyed saw an improvement in the engagement index, with the overall score increasing 8% vs. 2019.

As a Vontier company, we take all elements of Inclusion, Diversity and Equity (ID&E) seriously. We foster an environment where all perspectives are welcomed and valued. In Europe, we play an active role in various ID&E forums. The ID&E Council is our primary mechanism for driving progress across the business in the form of awareness, skill-building, communication, and community outreach. Additionally, eight employee resource groups (ERGs) have been formed to create powerful focal points for connection, community, and advocacy. A number of our European Leadership Team play an active part in these ERG steering committees.

For more information on our approach to ID&E click here.

Providing equal opportunities is a key pillar of our approach to recruitment, both internal and external. We will always hire the best person for the role irrespective of any protected characteristics (gender, race, nationality, disability, sexuality etc.) that they may have.

We make Blind Spots digital training available to all our employees globally. This training is designed to educate and remind us of what 'unconscious bias' is and prompt us to identify our own 'blind spots'. We believe that by recognising our individual blind spots and understanding their impact, we will be inspired to take action to ensure that our business remains the inclusive and diverse workplace that we are proud of. In 2020, we reported 99.5% completion of the Digital Blind Spots training.

European Award
We know that our teams are critical to our success. Recognising employees' achievements is of paramount importance to us and part of our DNA. In Gilbarco Veeder-Root Europe, we run a quarterly recognition programme, the European Award, which is open all employees of the business. Individuals are encouraged to nominate their peers, which are shortlisted at the functional level and then voted on by the European Leadership Team on a quarterly basis. At the end of the year one individual and one team are voted on as the overall winners - with the winning Team going on to be entered into the Global Leadership Award.

Vontier Mobilizing the Future Award
An additional Awards programme is operated at the Vontier level, the 'Mobilizing the Future Award' which was launched in January 2021. The Mobilizing the Future Award gives all employees at Vontier Operating Companies an opportunity to be recognised for exemplifying our Purpose and Values through their work, and allow us to celebrate the previous year, and the tremendous achievements of our team. All employees are eligible to be nominated, and everyone is invited to submit nominations.

Development for Growth (D4G)
At Gilbarco Veeder-Root, we recognise the importance of continuous development, and invest heavily in our greatest asset: our teams. We follow the 70/20/10 model of learning, where 10% of learning is formal training. We have a dedicated online learning portal, MyLearning, that has a significant amount of digital learning modules in the key areas of: Compliance; Inclusion and Diversity; Performance and Development, and; Vontier Business System Tools.

We also offer classroom based face-to-face learning where possible, across a range of disciplines, including leadership skills, communication and negotiation skills, as well as functional specific or technical training.

We believe the development of our employees are just as important as performance related objectives, which is why a critical part of our yearly appraisal cycle is focused on employees' development goals. We work closely with all our employees to understand their unique development areas to tailor custom and targeted development programs. Where there is a need not serviced by our in-house training provision we are pleased to work with third party providers to build best-in-class development paths for our employees.

Academic Sponsorship
At Gilbarco Veeder-Root, we recognise the importance of continuous development, and heavily invest in our greatest asset: our teams. We follow the 70/20/10 model of learning, which involves 10% of learning being formal training. We support externally recognised professional qualifications for our employees where these meet the career development needs of individuals, such as HBS (Harvard Business School) online for financial concept mastery, or CIM (Chartered Institute of Marketing) Diplomas for our marketing teams.

An important part of being a great company is our support of the communities in which we work and live. Our culture's deep desire to make things better gives us a powerful opportunity to give back. Each year, all Vontier operating companies are invited to participate in the Vontier Day of Caring, whereby each associated is gifted one day to conduct a community activity, either as an individual or with a team. Activities in 2019-20 included litter picking (under the global Litterati scheme [link]), packing winter kits for the homeless, planting trees in forests, and donating warm boots and Christmas gifts to underprivileged children in Romania.

We are committed to sourcing components and materials from companies that share our values regarding respect for human rights, integrity and environmental responsibility. As part of an integrated operating company, we are able to harnesses the size, strength and scope of procurement through the principles of our Vontier Business System.

Supplier Code of Conduct
As a Vontier organisation, we are committed to a standard of excellence in every aspect of our business, to ethical and responsible conduct in all of our operations, to the respect of the rights of all individuals, and to respect for the environment. We expect the suppliers (as well as permitted subcontractors) who do business with us to share these same commitments. We strongly encourage each Supplier to meet the standards documented in our Supplier Code of Conduct [link]. We evaluate a Supplier’s compliance with these standards in determining whether to grant or continue preferred status for such Supplier. Suppliers that do not conform to these standards may be disqualified from preferred status and/or have their business relationship with us terminated.

Conflict Mineral Policy
Vontier is committed to complying with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, as well as Section 1502 of the Dodd-Frank Act, which aims to prevent the use of minerals that directly or indirectly finance or benefit armed groups in the Democratic Republic of the Congo (DRC) or in adjoining countries ("conflict minerals").

Suppliers to Vontier are required to commit to being or becoming 'conflict-free' (which means that such supplier does not source conflict minerals) and sourcing only from conflict-free smelters. Each supplier is required to provide completed EICC-GeSI declarations evidencing such supplier's commitment to becoming conflict-free and documenting countries of origin for the tin, tantalum, tungsten, and gold that it purchases. We track yearly that all our suppliers continue to comply with the global conflict minerals imitative.

At Gilbarco Veeder-Root, we strive to achieve HSSEQ (Health, Safety, Security, Environment and Quality) performance that we are proud of, that earns the confidence of our customers, shareholders and the society at large, as well as contributing to sustainable development. We are proactive in meeting the latest international standards across all our operations, which is evidenced by the numerous certifications and accreditations we hold.

More information on the Certification we hold can be found here.

We believe that each of us has an active role in sustaining a strong culture grounded in integrity. We must all commit daily to acting fairly, honestly, and in compliance with all applicable laws. Our Code of Conduct is a guiding set of principles to steer us on every product we manufacture, every customer and supplier relationship, every interaction and business decision. Ultimately, no Code of Conduct can cover every possible scenario. We believe in our employees, as drivers, to stay true to the course and act in accordance with the underlying principles—and empower them to Speak Up! whenever they have questions or concerns.

To view our Code of Conduct click here.

Collective bargaining allows employers and groups of employees (often represented by trade unions) to negotiate work-related issues to arrive at a collective agreement. A collective agreement typically covers issues such as wages, working time and other working conditions, and outlines the rights and responsibilities of the workers and employers involved.

At Gilbarco Veeder-Root, we ensure that we fairly participate in all country-specific negotiations in local language. We also ensure that we respect the agreements reached, and pay in line with them.

Speak Up! at Gilbarco Veeder-Root and Vontier is both a culture and a process. We work together to promote an ethical workplace. That means speaking up about issues and concerns that could harm our team's wellbeing, our company’s reputation or jeopardise the good work we’re doing. If there's a question, or questionable conduct, we can anonymously report concerns to the Speak Up! helpline around the clock in 20 languages. We take pride in the knowledge that leading with integrity and compliance benefits our customers, our communities, and all of our stakeholders. We operate a strict zero retaliation process on all concerns raised. All investigators are formally trained to ensure that all investigations are fairly and appropriately investigated, and all investigations are expected to be resolved within a fixed timescale.

We leverage tried and tested tools to empower our teams to perform and develop to the best of their ability and potential. In our Career Portal tool, employees and managers can set objectives and track performance (Performance for Growth, or 'P4G'), as well as create a plan for their continued development (Development for Growth, or 'D4G'). The Career Portal provides a structured framework for 1-2-1 sessions, Mid Year Reviews, and End of Year Performance Appraisals.

Additionally, the Career Portal serves as a powerful internal CV for employees to communicate their past experience, achievements and career plans to hiring managers within the business.

The yearly P4G and D4G cycle also benefits the health of the business, and in turn the quality of the service we extend to our customers by:

• Aligning our workforce with our strategic priorities;
• Ensuring that we are delivering upon our commitment to our customers;
• Optimising performance across the organisation as we find and upskill the right people for the job;
• Accelerating results with the insights to run our business better.

The Vontier Business System (VBS) is our engine for success and our competitive advantage. Developed over three decades and fine-tuned to deliver breakthrough results and long-term value, VBS powers every aspect of our culture and performance. The opportunity to accelerate individual and team growth by learning, applying, and contributing new ideas to VBS is unrivaled.

This continuous improvement mindset runs deep. Vontier’s businesses have been practicing and perfecting these methods for many years. And as we look to the future, we will continue to evolve VBS to equip our people for new challenges and opportunities, and to keep pace with technological change through faster iteration and focused experimentation.

We ensure the security of personal data by a defense-in-depth methodology to detect and respond to cyber events. Continuous assessment of our external and internal environments is performed to identify weaknesses in our defense. We exercise due diligence in protecting information that is important to our customers. We also take steps contractually to ensure our subsidiaries, agents, affiliates, and suppliers employ compliant security measures.