Self-checkout systems are the perfect fit for convenience stores, especially when it comes to labor shortages. But implementing self-checkout kiosks, like Passport Express Lane™, requires a little bit of strategy to ensure customers and employees use them efficiently.
Who better to ask how to successfully use self-checkouts at c-stores than a retailer that has converted its stores into “cashierless” experiences?
Maplefields convenience stores’ IT Director, Skip Potter, along with Gilbarco product expert Julia Collins, joined CSP’s webinar series to answer the questions of retailers who are considering adding Express Lane self-checkout systems.
What did the customers think? How did employees react? What about shoplifting?
Watch Skip and Julia answer all those questions, plus give invaluable advice on how to properly implement self-checkout at c-stores.